Limited Time⏱️ Get additional 10% off on Repairs when booked online, use code REPAIR10

30 Minutes Fix Logo

Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit www.30minutesfix.com.au (the “Site”) or interact with our services. “Personal Information” in this policy refers to both “Device Information” and “Order Information” as described below.

Personal Information We Collect

  1. Device Information: When you visit our Site, we automatically collect certain information about your device, including:

    • Information about your web browser, IP address, and time zone.
    • Data from cookies placed on your device. You can learn more about cookies and how to disable them at http://www.allaboutcookies.org.
    • Data from log files that track actions on our Site, including your IP address, browser type, Internet service provider, and date/time stamps.
    • Electronic files such as web beacons, tags, and pixels used to record how you browse the Site.
  2. Order Information: When you make a purchase through our Site, we collect the following information:

    • Your name, billing address, and shipping address.
    • Payment information, including credit card numbers or PayPal account details.
    • Email address and phone number.

How We Use Your Personal Information

We use the collected information, including Device Information and Order Information, for the following purposes:

A. Fulfillment of Orders: We use Order Information to process orders, arrange shipping, and provide invoices and order confirmations.

B. Communication: We may use Order Information to:

  • Communicate with you about your orders.
  • Screen orders for potential risk or fraud.
  • Provide information or advertising related to our products or services based on your preferences.

C. Fraud Prevention and Detection: We use Device Information, particularly your IP address, to screen for potential risk and fraud.

D. Marketing Communications: We may use your information to send you newsletters, marketing materials, and other relevant information. You can opt-out of these communications at any time by using the unsubscribe link or contacting us at help@30minutesfix.com.au.

E. Behavioral Advertising: We use Device Information to serve targeted advertisements and manage ad frequency. You can opt-out of targeted advertising using the provided links or by visiting http://optout.aboutads.info/.

F. Performance and Analytics: Device Information helps us analyze how our service is accessed, used, and performs. This data assists in improving our service.

Sharing Your Personal Information

We share your Personal Information with the following third parties to facilitate the above purposes:

  • WordPress: Powers our online store. Learn more about how Shopify handles your Personal Information in their privacy policy.

  • Google Analytics: Helps us understand how our customers use the Site. Review Google’s privacy policy and opt-out here.

  • Facebook Pixel and Facebook Custom Audiences: Used for delivering personalized ads on Facebook. Opt-out here.

  • Google AdWords: Delivers ads on the Google network. Opt-out here.

We also utilize other third-party service providers as listed on our Site.

Additionally, we may share your Personal Information when required by applicable laws, regulations, or to protect our rights.

Do Not Track

Our Site does not alter its data collection practices in response to “Do Not Track” signals from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, or request deletion of your personal information. To exercise this right or for inquiries, please contact us using the information below.

Please note that we process your information to fulfill contracts or pursue legitimate business interests, including data transfer outside of Europe to Canada and the United States.

Data Retention

We retain your Order Information unless you request its deletion.

Changes

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. Check the date at the top for the most recent version.

Contact Us

For more information about our privacy practices, questions, or complaints, contact us at:

30 Minutes Fix

August 2023 (Last Updated)

×

Track Your Repair

Select Store Location